Frequently Asked Questions (FAQ)

What’s your return policy?

Return Goods Policy

Customer satisfaction is our main priority. Surgin, Inc. will accept returns on our product in accordance with the following Returned Goods Policy. All product returns must be pre-authorized by Surgin’s Customer Service Dept; for authorization or information regarding returns, please call our Customer Service at (714) 832-6300. No returns will be accepted without a Surgin Return Goods Authorization (RGA) Number clearly displayed on the outer box.

Pre authorizationAll return request must be authorized by Surgin, Inc. customer service and will be issued an RGA (Return Goods Authorization) number.
Missing or items damaged from shipmentPlease notify Surgin, Inc. of missing or damaged items within 2 business days of the receipt of such items and we will issue a credit, exchange or replace the items as necessary
Restock feesAll returns will be credited back to the customer with the exception of a 20% restock fee. 
Return Goods Authorization (RGA) NumberAll returns must include the Return Goods Authorization number issued for the returned item(s), along with a copy of the packing slip or the invoice listing the item(s) to be returned.  Returned items received without any of these items will be refused and shipped back to the customer.
Non-refundable chargesShipping and handling fees are not refundable.

All returned merchandise will be accepted only at the following address:

Surgin, Inc. 

16443 N. 91st St. Suite 107

Scottsdale, AZ 85260

All returned goods will be evaluated within 10 business days of receipt at the above address.  Returned products that are determined to be beyond the 30 days return limit, that are not packaged in their original, saleable packaging, or that have been damaged due to misuse, mishandling or which have been damaged due to use outside of or beyond the uses listed in FDA-approved product labeling are not eligible for credit or exchange.  Products received outside these guidelines will be refused.  No refunds will be made for the costs of initial shipping of the product.  Please allow three (3) weeks for processing of returns.

Do you have customer service?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24/7/365.

Customer Service can be reach at (714) 832-6300.